Reservation cancellation/change:
Procedures for Cancellations and Changes to Reservations
Reservation changing and cancellation procedures:
- Cancellation of the reservation will be possible from any page on the Company's Website in the "My reservations" tab in the lower left part of the page. The User will be required to enter a username (email address) in the appropriate place. After entering a username, a temporary code will be sent to the email or mobile phone for logging in to the personal area. Canceling the reservation is subject to the cancellation policy defined in the Terms & Conditions and detailed below. In addition, cancelling a reservation is also possible using an online form on the Company Website in the tab: https://www.prima.co.il/cancellation-policy at the bottom of the page.
- Changes to the reservation cannot be made directly on the Website. A User who has made a reservation and wishes to change it will do so via email: [email protected] or by calling +972-3-9533400. The User will provide the reservation details.
- The customer will bear the costs of the change, including the difference, if any, between the price of the Services when he made the reservation and their price after the change.
- Cancellation of a reservation for Services or any part of them will not be considered a change, but a cancellation.
Cancellation and Change Policy:
- Applicable law: The Company’s cancellation and change policy is subject to the Israeli Consumer Protection Law, 5741–1981 and regulations enacted thereunder (the “Consumer Protection Law”). Nothing in these Terms & Conditions is intended to derogate from mandatory rights under applicable law.
- Submission of cancellation notice: A cancellation must be submitted by a cancellation notice including the User’s name and identification number (and, if delivered verbally, an additional identifying detail agreed at the time of booking). Cancellation notices may be submitted through the channels presented on the Website’s cancellation policy page and/or in the booking confirmation.
- Booking-specific cancellation terms: Cancellation terms may vary depending on stay dates, season or period of high demand, and booking type. The applicable cancellation terms will be presented during the booking process and will appear in the booking confirmation. The booking is made subject to those terms.
- Charges: Where a cancellation fee or no-show fee applies, the Company or the Hotel may charge the payment method provided at booking, subject to applicable law.
- Multi-room and group bookings: Bookings involving multiple rooms and/or group arrangements may be subject to dedicated handling and/or specific terms provided during booking or in a separate agreement. Where the booking is made by a consumer under the Consumer Protection Law, mandatory consumer rights shall apply and prevail.
Reservation cancellation rules at Prima chain Hotels:
Mendeli Street Hotel
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-5202700 or +972-3-552-2220 or by means of a verbal notice at the place of business: Mendeli Street Hotel, 5 Mendeli St. Tel Aviv, 6390705.
b. By registered mail to: Mendeli Street Hotel, 5 Mendeli St. Tel Aviv, 6390705.
c. By e-mail to the address: [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Tel Aviv
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-520-6666 or by means of a verbal notice at the place of business: Hotel Prima Tel Aviv, 105 Hayarkon St. Tel Aviv, 6343272.
b. By registered mail to: Hotel Prima Tel Aviv, 105 Hayarkon St. Tel Aviv, 6343272
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima City
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-7629007 or by means of a verbal notice at the place of business: Hotel Prima City, 9 Mapu St. Tel Aviv, 6357708
b. By registered mail to: Hotel Prima City, 9 Mapu St. Tel Aviv, 6357708
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Hotel 75
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-5212518 or by means of a verbal notice at the place of business: Hotel 75, 75 Allenby St. Tel Aviv, 6513413
b. By registered mail to: Hotel 75, 75 Allenby St. Tel Aviv, 6513413
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
All Year
- Reservations for one and up to four rooms: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Jacob Samuel
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-555-2000 or by means of a verbal notice at the place of business: Hotel Jacob Samuel, 197 Dizengof St. Tel Aviv.
b. By registered mail to: Hotel Jacob Samuel, 197 Dizengof St. Tel Aviv.
c. By e-mail to the address: [email protected]or [email protected];
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
All Year
- Reservations for one and up to four rooms:no cancellation fee will be charged for reservations cancelled up to 24 hours. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for four nights and more:no cancellation fee will be charged forreservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Link
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-7709777 or by means of a verbal notice at the place of business: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
b. By registered mail to: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Millenium
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-9-763-6363 or by means of a verbal notice at the place of business: Hotel Prima Millennium, 2 Hatidhar St. Raanana 4366504
b. By registered mail to: Hotel Prima Millennium, 2 Hatidhar St. Raanana 4366504
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
David Tower
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-9-3730014 or by means of a verbal notice at the place of business: Hotel David Tower, 8 King David st., Netanya 4211503
b. By registered mail to: Hotel David Tower, 8 King David st., Netanya 4211503
c. By e-mail to the address: [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays, Months; April, May, August, October, and November and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Kings
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-3-7709777 or by means of a verbal notice at the place of business: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
b. By registered mail to: Hotel Prima Link, 4 Mota Gur St., Petah Tikva 4952801
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - Jewish Holidays and during the Maccabiah period. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar) except Sukkot: no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations during Sukkot: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. Cancellation within less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Royale
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-5607114 or by means of a verbal notice at the place of business: Hotel Prima Royale, 3 Mendale St. Jerusalem 9214705
b. By registered mail to: Hotel Prima Royale, 3 Mendale St. Jerusalem 9214705
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays, months; April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Park
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-6582222 or by means of a verbal notice at the place of business: Hotel Prima Park, 2 Vilnay St. Jerusalem 9611001
b. By registered mail to: Hotel Prima Park, 2 Vilnay St. Jerusalem 9611001
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays, months; April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Palace
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-5311811 or by means of a verbal notice at the place of business: Hotel Prima Palace, 2A Pines St. Jerusalem 9128002
b. By registered mail to: Hotel Prima Palace, 2A Pines St. Jerusalem 9128002
c. By e-mail to the address: [email protected]or [email protected];
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays, months; April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar) except Sukkot: no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations during Sukkot: no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. Cancellation within less than 30 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Vera
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-2-62509209 or by means of a verbal notice at the place of business: Hotel Prima Vera, 23 Hillel St. Jerusalem 9458123
b. By registered mail to: Hotel Prima Vera, 23 Hillel St. Jerusalem 9458123
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season"- Jewish Holidays and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours prior to arrival date. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Music
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-8-6388553 or by means of a verbal notice at the place of business: Hotel Prima Music, Coral Beach Eilat 8806459
b. By registered mail to: Hotel Prima Music, Coral Beach Eilat 8806459
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" – The months of July and August and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Low Season (December, January and February)
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 24 hours prior to arrival date. Reservations cancelled less than 24 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 72 hours prior to arrival date. Reservations cancelled less than 72 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for 4 nights and more: no cancellation fee will be charged for reservations cancelled up to 72 hours prior to arrival date. Reservations cancelled less than 72 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Oasis Spa Club
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally-by telephone, number +972-3-552-2220 or +972-8-668-8000 or by means of a verbal notice at the place of business: Hotel Oasis Spa Club, Ein Bokek, Dead Sea, Israel
b. By registered mail to Hotel Oasis Spa Club, Ein Bokek, Dead Sea, Israel 8693000
c. By e-mail to the address: [email protected]or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays"- according to their dates in the Hebrew calendar.
"High Season" - The months of April, May, October, November and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to four nights:no cancellation fee will be charged for reservations cancelled up to 48 hours. Reservations cancelled less than 48 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- Reservations during the Regular Season for one and up to four rooms and for five nights and more: no cancellation fee will be charged for reservations cancelled up to 48 hours. Reservations cancelled less than 48 hours prior to arrival date will be charged 50% of the entire reservation. Reservations cancellation in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 14 days prior to arrival date. Cancellation within less than 14 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Prima Galil
Cancellation Notification:
You may cancel this reservation if applicable under the conditions stated in the cancellation policy:
a. Verbally - by telephone, number +972-3-552-2220 or +972-4-8559949 or by means of a verbal notice at the place of business: Hotel Prima Galil, 1 Elhadif St. Tiberias 1410502
b. By registered mail to: Hotel Prima Galil, 1 Elhadif St. Tiberias 1410502
c. By e-mail to the address: [email protected] or [email protected]
d. Via website: https://www.prima-hotels-israel.com/myreservations/login or https://www.prima-hotels-israel.com/cancellation-policy
Cancellation Terms:
"Jewish Holidays" - according to their dates in the Hebrew calendar.
"High Season" - The month of August and during additional periods of high demand. When making a reservation for a date which falls during High Season, there will be an indication that this is High Season.
"Regular Season" - dates that are not included in either “High Season” or “Jewish Holidays” (according to their dates in the Jewish calendar).
Regular Season
- Reservations during the Regular Season for one and up to four rooms and up to three nights: no cancellation fee will be charged for reservations cancelled up to 24 hours. Reservations cancelled less than 24 hours prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations during High Season and Jewish Holidays (Hebrew Calendar): no cancellation fee will be charged for reservations cancelled up to 7 days prior to arrival date. Cancellation within less than 7 days prior to arrival date or in the event of a no show: full cancellation fee will be charged.
- For reservations of five (5) rooms or more and for the entire duration of the stay: the reservation may be cancelled within 14 days from the date the transaction was made, provided that more than 7 days remain prior to the accommodation date. If the above conditions are not met, full cancellation fee will be charged.
Last update: 2.2.26
